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Saeam Kwon is a
product designer based in the
Bay Area

Creating opportunities to empower people with intuitive designs. 
AXLEHIRE (Now JITSU)

Enabling enterprise expansion through complex multi-parcel workflow design

As the sole founding designer, I redesigned AxleHire’s driver app to support multi-parcel deliveries, enabling enterprise growth while improving efficiency by boosting assignment completion and sustaining a >98% on-time delivery rate.

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GRAIL

Unlocking adoption at scale through a simplified ordering experience

I led the redesign of GRAIL’s telemedicine ordering workflow, transforming a complex, high-friction process into a seamless experience that significantly boosted adoption and accelerated access to ou life-saving test.

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AXLEHIRE (Now JITSU)

Unlocking operational scalability with a client self-service delivery management portal

I designed and launched a client-facing web app that cut daily ops touchpoints by over 65%, saving the internal team ~15 hours per week while giving clients real-time visibility and control of their deliveries.

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GRAIL

Advancing admin autonomy with intuitive and scalable access management

By creating intuitive access controls, I gave providers the autonomy to manage permissions seamlessly, reducing friction in daily workflows and increasing confidence in the platform.

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